Network Operations Center System Manager

Network Operations Center System Manager

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As Group NOC Systems Manager, you will be responsible for:

• Designing and implementing an optimised NOC structure with clear governance and measurable KPIs across operating companies.
• Ensuring effective use and adoption of NOC processes (SAR, PMWO, SWO, FDWO, FCWO, TT) across regions.
• Leading the integration of OSS, RMS, and telemetry data to create unified command and control visibility.
• Managing alarm lifecycle standards — including implementation, testing, and change control.
• Ensuring accurate root-cause analysis (RCA) data capture and workflow automation in ServiceNow.
• Driving development of the Integrated Command & Control Platform and Workforce Management tools.
• Overseeing Power Uptime (PUT) reporting, reconciliation, and customer SLA compliance across all markets.
• Managing supplier relationships (Huawei, Nokia, etc.) to ensure efficient system connectivity and performance.
• Standardising NOC documentation, training materials, and competency frameworks.
• Leading initiatives to improve the performance and accountability of regional NOCs and field teams.

Requirements for the Role

To succeed in this role, you will have:

• A degree in Engineering, Project Management, or a related discipline.
• Minimum 10 years’ experience in NOC operations, with at least 5 years in a leadership capacity.
• Proven experience managing operations across multiple regions, ideally in Africa and the Middle East.
• Strong technical understanding of OSS, RMS, ServiceNow, and digital automation systems.
• Ability to drive process standardisation and operational excellence across diverse teams.
• Excellent communication, analytical, and problem-solving skills.
• Fluency in English and French .

Desired Skills

• Lean Six Sigma or Black Belt certification.
• Strong stakeholder management and influencing ability.
• Strategic thinker with a focus on data-driven decision-making.
• Customer-centric mindset with strong performance orientation.

Seniority level

• Director

Employment type

• Full-time

Job function

• Engineering, Project Management, and Information Technology

Industries

• Telecommunications, Oil, Gas, and Mining, and Energy Technology

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