Head Of It Service & Operations

Head of IT Service & Operations
An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role.
You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives.
This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function.
The Role
IT Service Integration and Management (SIAM)
Service performance, governance and continual improvement
Major Incident and Problem Management
Vendor and supplier management
IT risk, controls and regulatory compliance
Business Continuity and Operational Resilience
IT policy and Information Security governance
Leadership and development of the IT Service & Operations team
Working closely with senior business leaders and global technology teams, you'll ensure IT services remain resilient, customer-focused and fit for the future.
About You
You’ll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment.
You'll bring
Strong experience of SIAM and multi-supplier environments
Expertise in IT governance, risk and operational controls
Experience managing audit, compliance and service performance
Excellent stakeholder management and communication skills
A collaborative leadership style with a track record of developing high-performing teams
The ability to balance strategic oversight with operational delivery
This is an excellent opportunity to join a collaborative leadership team and play a key role in shaping the future of IT service delivery within a complex and evolving organisation.
Benefits
Car allowance, discretionary bonus and generous pension contribution scheme.
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