Head Of Infrastructure & It Operations

On-site only — no hybrid or remote options
About Scan Computers
Scan Computers is a multi-award-winning, family-owned technology business based in Bolton. From high-performance systems to enterprise solutions, we are known for technicalexpertise, innovation, and service quality.
As we continue to grow, we are investing in strengthening our internal IT leadership to ensure our infrastructure, systems, and operationsremainresilient, secure, and scalable.
The Role
As Head of Infrastructure & IT Operations, you will lead and develop our Infrastructure and Service Desk teams, ensuring the stability, performance, and security of Scan’s internal IT systems across multiple sites and our datacentre.
Reporting to the Director of IT and working alongside other technology leaders, you will play a key role in shaping technical strategy, improving operational maturity, and supporting long-term business growth.
This is a leadership role with hands-on technical involvement. You will lead a growing team, oversee critical systems, drive operational improvements, and remain actively involved in complex projects and escalations.
Key Responsibilities
Leadership & Operations
Lead, mentor, and develop Infrastructure and Service Desk teamsDefine and manage SLAs, KPIs, and service metricsLead major incident response and post-incident reviewsCoordinate on-call rota and escalation processesDrive operational maturity through process improvement and standardisationOversee change management to ensure safe and controlled deliveryEstablish and enforce documentation standards
Infrastructure Management
Overseeon-premiseinfrastructure across multiple sites and datacentre environmentsManage enterprise networking,firewall, and wireless infrastructureMaintain virtualisation platforms and server environmentsSupport identity services, directory platforms, and core business systemsLead capacity planning to support business growth and demandOwn and regularly test disaster recovery and business continuity plansSupport hardware lifecycle management and infrastructure modernisation
Service Delivery & Tooling
Improve Service Desk efficiency, capability, and service qualityOversee ticketing systems and operational toolingEnsure monitoring, alerting, and visibility are effectiveIdentifyand implement automation opportunitiesSupport procurement, supplier management, and contract renewalsContribute to infrastructure budgeting and cost optimisation
Security & Compliance
Work closely with Information Security to maintain compliance and best practicesEnsure infrastructure ismaintainedin line with security standardsSupport security initiatives, audits, and remediation activities
Projects & Future Technology
Lead or contribute to key infrastructure projects and improvementsDrive modernisation across identity, endpoint management, and access controlsSupport datacentre, network, and platform evolutionResearch and recommendnew technologiesand solutionsWork closely with development, security, and business teamsAlign infrastructure capabilities with organisational goals
The Ideal Candidate
You are an experienced infrastructure leader comfortable balancing people management, hands-on technical work, and strategic improvement.
Experience & Skills
8+ years in infrastructure engineering3+ years in a leadership or management roleStrong experience in multi-site,on-premiseenvironmentsHands-on experience with:
Virtualisation platforms (e.g. VMware,Proxmox)
Windows and Linux server administration
Identity platforms and Microsoft 365 environments
Networking (switching, routing, wireless)
Backup and monitoring solutions
Strong incident management and troubleshooting skillsExperience leading service desk or IT operations teamsAbility to deliver projects end-to-endExperience with enterprise storage and server platformsExperience improving documentation and operational frameworksExperience with endpoint or device management solutionsExperience in high-availability or security-focused environments
Working Pattern
9:00am–5:30pmOn-call rota participation (escalation level)Fully on-site (Bolton HQ)
What We Offer
Competitive salary (based on experience)Personal development and training28 days holiday + up to 5extrawith service
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